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Contact us at 1-800-18-8663 for more information or assistance.
  • General
  • GoCar Subs Subscription Service
  • Subscribing to GoCar Subs
  • Managing Your Subscription
  • Servicing & Maintenance
  • Returning The Vehicle
  • Emergency & Customer Service
  • Convert To Subs
What is GoCar Subs subscription?

Introducing GoCar Subs - own a car, the debt-free way. GoCar Subs is a car subscription service that offers you an alternative to traditional car ownership.

  • Our affordable all-inclusive subscription fee covers everything except petrol, freeing you from traditional car ownership hassles
  • Attractively priced to meet everybody’s budget

What is a car subscription?

Are you subscribed to Netflix/Spotify or have a mobile phone post-paid plan? Then you are already using subscription services. Car subscription is where you pay a monthly fee to access a car of your choice. At the end of your subscription term, you can choose to purchase the car from us or return it and continue with another subscription on the same or a different car.

Catering to consumers’ fast-moving lifestyle of today, our car subscription service offers the following great benefits:

  • Fast subscription application assessment (within 24 hours)
  • No need for hire purchase loans, no interest rates and no long term lock-ins of 5-9 years
  • No hefty down payments
  • No car depreciation concerns
  • Affordable all inclusive fees that covers access to the car, insurance, road tax, regular servicing fees and 24/7 nationwide roadside assistance
  • Door-to-door concierge service for car delivery and pick up (only for twelve (12) months and above plans only)

If you’re ready to Subscribe, here are just a few steps:

  1. Sign Up for a GoCar Subs account
  2. Select a car from our Garage
  3. Click on subscribe and complete your details
  4. Upload your supporting documents. Requirements as follows:

    Individual Subscription Malaysian

    • Identification card (I.C.)*
    • Driver’s license*
    • Selfie with IC / Driving License*
    • 3 months pay slip
    • 3 months bank statement
    • EPF statement

    Individual Subscription Non-Malaysian

    • Passport*
    • Passport*
    • Valid international driver’s permit / Malaysian driver’s license*
    • Malaysian visa / working permit*
    • Selfie with Passport / Driving License*
    • Utility bill from local residence
    • Rental agreement
    • Letter of employment
    • 3 months pay slip
    • 3 months bank statement/li>

    Company Subscription

    • Form 9/13 (certified true copy)
    • Form 24 (certified true copy)
    • Form 49 (certified true copy)
    • Director’s identification card (I.C.) / passport
    • Board resolution
    • Authorised driver’s I.C. / passport
    • Authorised driver’s valid international / Malaysian driver’s license

    * For monthly subscription – only the documents with asterisks needed

  5. We will reply on your application status within 24 hours
  6. Proceed to make your payment:
    • Monthly subscription: One-time fee
    • 12 months, 24 months, 36 months: Security deposit and 1st month payment to confirm your subscription through the GoCar Subs website
    Note: You will need to submit your documents, and make your payment within the 2 days to confirm your subscription.
  7. Once payment has been made, your car will be ready within:
    • Monthly subscription: 7 days
    • 12 months, 24 months, 36 months: Between 14 days – 21 days
    • Swap Plan: 14 days

What is included in my GoCar Subs?

Focus on your driving experience without the worries. Leave the car maintenance, ownership fees and worries to us:

  • Affordable, short-term subscription for vehicles of your choice
  • Optional mileage packages for heavier usage
  • Door-to-door service within Klang Valley (monthly & yearly subscription - for delivery and regular servicing)
  • Insurance coverage
  • Up to 2 additional named drivers, please kindly contact and inform our GoCar Subs team and provide the details requested by them
  • 24/7 nationwide roadside assistance
  • Regular servicing and maintenance
  • Road tax
  • Detailed car inspection by our team of trained experts
  • Swap between vehicles if you subscribe 12 months and above

Where is GoCar Subs available?

We are currently servicing the Klang Valley area for monthly and 12 - 36 months plans.

We are also available at Penang and Johor Bahru for 12 - 36 months plans only, but we’ll be sure to update everyone when we expand.

Why is there so many cars with the same pricing?

At GoCar Subs, we have streamlined the prices of our line-up so it’s easy for customers to select models that meet their budgets. We have 5 categories of vehicles:

Category / Subscription Term Options:

Econ

  1. Monthly : 1,499/month
  2. 1 Year : 1,199/month
  3. 2 Years : 999/month
  4. 3 Years : 799/month
  5. *Subscription Charges (RM)

Base

  1. Monthly : 1,699/month
  2. 1 Year : 1,499/month
  3. 2 Years : 1,299/month
  4. 3 Years : 1,099/month
  5. *Subscription Charges (RM)

Plus

  1. Monthly : 1,899/month
  2. 1 Year : 1,699/month
  3. 2 Years : 1,499/month
  4. 3 Years : 1,299/month
  5. *Subscription Charges (RM)

Exec

  1. Monthly : 2,599/month
  2. 1 Year : 2,199/month
  3. 2 Years : 1,999/month
  4. 3 Years : 1,799/month
  5. *Subscription Charges (RM)

Luxe

  1. Monthly : 3,199/month
  2. 1 Year : 2,699/month
  3. 2 Years : 2,499/month
  4. 3 Years : 2,299/month
  5. *Subscription Charges (RM)

Sports

  1. Monthly : N/A
  2. 1 Year : 3,299/month
  3. 2 Year : 2,999/month
  4. 3 Year : 2,699/month
  5. *Subscription Charges (RM)

Mileage Limit (km)

  1. Monthly : 2,500 / month
  2. 1 Year : 19,800
  3. 2 Years : 39,600
  4. 3 Years : 59,400

Security Deposit (applicable to 1, 2 & 3 Year plans only)
Two (2) times the amount of Subscription Charges (based on selection on the website)

Excess Mileage Penalty
Refer to penalty charges stated on the website

Plan Includes

  1. Regular Service
  2. Insurance
  3. Road Tax

Add-ons (optional)

  1. Additional mileage option (based on selection on website)
  2. Tinting (based on selection on website)
  3. Singapore access fee (based on selection on website)
  4. Additional insurance coverage: Zero out of pocket for accident coverage

Category / Subscription Term Options

Subscription Charges (RM)

Monthly

1 Year

2 Years

3 Years

Econ

1,499/month

1,199/month

999/month

799/month

Base

1,699/month

1,499/month

1,299/month

1,099/month

Plus

1,899/month

1,699/month

1,499/month

1,299/month

Exec

2,599/month

2,199/month

1,999/month

1,799/month

Luxe

3,199/month

2,699/month

2,499/month

2,299/month

Sports

N/A

3,299/month

2,999/month

2,699/month

Mileage Limit (km)

2,500 / month

19,800

39,600

59,400

Security Deposit (applicable to 1, 2 & 3 Year plans only)

Two (2) times the amount of Subscription Charges (based on selection on the website)

Excess Mileage Penalty

Refer to penalty charges stated on the website

Plan Includes

- Regular Service  

- Insurance

- Road Tax

Add-ons (optional)

- Additional mileage option (based on selection on website)

- Tinting (based on selection on website)

- Singapore access fee (based on selection on website)

- Additional insurance coverage: Zero out of pocket for accident coverage


What happens if I get into an accident?

In the unfortunate event of an accident:

  • Important: Make a police report at the time of the accident (within 24 hours)
  • Call our 24/7 roadside assistance team at 1-800-88-8185 (24 hours/7 days a week) to request for towing assistance
  • Notify GoCar Subs’ team at 1-800-18-8663 (Monday to Sunday, 8 am. to 8 pm) or email us at subs@gocar.my
    • Date, time, and place of accident or incident
    • Photos of damage
    • Scan / Photos of police report

Is there any fees required in the event of an accident?

Depending on the nature of the accident, there may be some excess fees or insurance reinstatement fee incurred. The amount depends on the vehicle you’ve subscribed to.

If you subscribe for Full Accident Protection, you won’t have to pay the excess fees in the event of an accident.

Am I responsible for properly maintaining my subscribed vehicle?

Yes, we hope subscribers take good care of the vehicles, as they would their own vehicles. We will take care of all the routine servicing and maintenance. You will need to take care of the vehicle by driving responsibly, up-keep of cleanliness, making the vehicle available during servicing intervals, and notifying us if you are in an accident.

At the point of return, the vehicle will be inspected to ensure the condition of wear is in line with the period of subscription. Should there be damages or repairs needed, you will need to pay for the damages/repairs through the security deposit. If the vehicle returned is in good condition, then the security deposit will be refunded within 2 weeks from the date of return.

What happens if I get traffic summonses and/or other violations with the law?

You are responsible for all traffic summonses and other violations when the vehicle is under your possession. If the ticket is sent to us, we will pay for the ticket on your behalf and apply the additional cost of the ticket with processing fee of RM10.60 to your coming month’s billing.

Can I switch my subscription plan?

Currently all our subscription plans require you to see through the subscription term. But if you’re subscribed to the 12 month plan or longer, you have the opportunity to swap up to twice a year regardless of vehicle category at a small fee of RM250 per swap with our SWAP function!

You just have to drive your current vehicle for a minimum of 3 months, your security deposit and monthly charge will be changed accordingly.

Note: This plan is not applicable to Monthly subscription.

Can I smoke and/or transport my pet in the car?
Smoking:

Please be informed that smoking is not allowed in any GoCar Subs vehicle. In the event a vehicle is returned smelling like smoke, a cleaning fee would be imposed upon on your final invoice.

Pets:

In principle, you may transport your pet in your GoCar Subs. However, you should ensure that the animal leaves no scratch marks, dirt or hair behind because you will be charged for any special cleaning and removal of traces upon returning the car. For safety reasons, we always recommend using a pet transport/carrier box.

What is the definition of “acceptable wear”?

We have defined the level of acceptable wear within the terms & conditions (Appendix B). Please ensure that you inspect and mark the vehicle condition upon collection, as this will be the base upon which the vehicle will be assessed upon return. GoCar Subs reserves the right to charge subscribers in the event of serious damages/repairs.

Who is eligible to apply for GoCar Subs?

GoCar Subs is available to all Malaysian and International residents who have a competent driving license (CDL), as well as companies.

As a rule of thumb, our subscribers have to be between 21 - 65 years old. However, there may be some instances or cases where we will make an exception in selected instances.

I have P license. Am I eligible to Subscribe?

Unfortunately you are not eligible as GoCar Subs is only available to Malaysian and International residents who have a competent driving license (CDL), as well as companies. However, there may be some instances or cases where we will make an exception for potential subscribers.

I have foreign driver’s license. Am I eligible to subscribe?

Yes, but the requirements vary depending on the following:

We only allow valid license holders from the following countries, accompanied by an English or Malay translation (where the license is in another language), with confirmation by the embassy of the country of origin in Malaysia.

Countries include:

  • Brunei Darussalam
  • Singapore
  • Myanmar
  • Cambodia
  • Thailand
  • Malaysia
  • Indonesia
  • Vietnam
  • Philippines
  • Laos

What is our personal door-2-door service?

Convenience in every aspect – our door-to-door service removes all hassles associated with car ownership for subscriptions for monthly and yearly plans (within Klang Valley):

  • Option to have the car delivered right to your door during delivery and return
  • Personal explanation of all the key features of your car and clarify any questions you may have
  • Pre-schedule the servicing and maintenance appointments for your car
  • Pick up and return your car when it needs to be sent to the workshop for maintenance and repairs
  • Renew your road tax and insurance

Note: Unfortunately, this service is not available for monthly subscriptions at the moment.

Who owns the vehicle?

The original vehicle owner retains ownership rights to the vehicle. Nevertheless, you still get to enjoy the benefits of driving the car as if it’s yours. Enjoy an affordable ownership, without the hassles of scheduling for maintenance, road tax renewals, as well as depreciation and reselling procedures of the car.

What are the documents that I have to provide for application?

Upon checking out, you will be prompted to upload your documents as follows:

Individual Subscription Malaysian

  • Identification card (I.C.)*
  • Driver’s license*
  • Selfie with IC / Driving License*
  • 3 months pay slip
  • 3 months bank statement
  • EPF statement

Individual Subscription Non-Malaysian

  • Passport*
  • Valid international / Malaysian driver’s license*
  • Malaysian visa / working permit*
  • Selfie with Passport / Driving License*
  • Utility bill from local residence
  • Rental agreement
  • Letter of employment
  • 3 months pay slip
  • 3 months bank statement

Company Subscription

  • Form 9/13 (certified true copy)
  • Form 24 (certified true copy)
  • Form 49 (certified true copy)
  • Director’s identification card (I.C.) / passport
  • Board resolution
  • Authorised driver’s I.C. / passport
  • Authorised driver’s valid international / Malaysian driver’s license

* For monthly subscription – only the documents with asterisks needed

If you do not have the documents on hand at the point of subscribing online, you can email us at subs@gocar.my

How long will the car I selected be reserved for me?

The vehicles listed in our garage are on a first-come, first-serve basis. Should the vehicle become unavailable, we will provide you with an alternative vehicle for your consideration.

What if the car I selected is not available?

In the unlikely case that the vehicle you selected is no longer available, we will provide you with an alternative option based on your submitted selection parameters for your consideration.

How much do I need to pay up-front to start my Subscription?

To apply for a GoCar Subs, it’s totally free. Upon receiving your documents, we will come back to you within 24 hours on your application. Once successful, you may then proceed to make the first payment to confirm your subscription. Depending on your subscription plan, the first payment usually consists of a security deposit and the first month's subscription fee.

In the event your vehicle you selected is no longer available, our team will contact you to select an alternative vehicle within the same category.

When can I start driving my new car?

Your GoCar Subs vehicle will be ready within:

  • Monthly: Within 7 days from payment date
  • 12 months, 24 months, 36 months: 14 days from payment date

You can choose to pick-up your vehicle from any of our GoCar Subs hubs which you can view under ‘Where can I have the car delivered / picked-up?’ or have the vehicle personally delivered to you via our door-2-door service (only for 12 months subscriptions and longer). Please note that you will need to present your MyKad/passport for verification purposes and this service is not available for monthly subscriptions at the moment.

During the vehicle delivery process, our Delivery Consultant will personally explain the key features of the vehicle, documents, photograph the condition of the vehicle and obtain sign-off on the vehicle acceptance forms.

Where can I have the car delivered / picked-up?

Delivery:

You can select to pick-up your GoCar Subs vehicle from our GoCar Subs Hub listed here:

GoCar Subs PJ
Lot 1A, Jalan Kemajuan, Seksyen 13,
46200 Petaling Jaya, Selangor.
Google Maps: https://bit.ly/37U1vHy
Waze: https://bit.ly/35ET2Gr

GoCar Subs Jln Raja Laut
62-68, Jalan Sultan Azlan Shah, Wilayah Persekutuan,
51200 Kuala Lumpur.
Google Maps: https://bit.ly/3bx3iay
Waze: https://bit.ly/39kFGmQ

GoCar Subs Glenmarie
No. 39, Jalan Pelukis U1/46, Temasya Industrial Park,
40150 Shah Alam, Selangor
Google Maps: https://bit.ly/39sCp4L
Waze: https://bit.ly/3ifaZmX

GoCar Subs Bayan Lepas
No. 196, Blok G, Jalan Sultan Azlan Shah,Sungai Tiram,
11900 Bayan Lepas, Pulau Pinang.
Google Maps: https://bit.ly/2LECVoe
Waze: https://bit.ly/3oCSg7l

GoCar Subs Johor Bharu
No.2, Jalan Johor Jaya, Taman Johor Jaya,
81100 Johor Bahru. Johor.
Google Maps: https://bit.ly/35Db1zV
Waze: https://bit.ly/2K9iM9g

Or we can personally deliver it to you at your home or office that is located within Klang Valley. Please note that you will need to present your MyKad/passport for verification purposes. Unfortunately, this service is not available for monthly subscriptions at the moment.

Regular Servicing:

We will collect your GoCar Subs vehicle at a time and location convenient to you (within Klang Valley) and return it back to you when it is ready.

Do I have to be present for the vehicle drop off or pick up?

The vehicle is your responsibility until it has been returned back to GoCar Subs or picked up by our collection team. You are required to be the one who picks up or drops off the vehicle, unless you have an additional driver listed on your contract. Please note that you will need to present your MyKad/passport for verification purposes.

What kind of condition will my car be when delivered?

All vehicles listed on GoCar Subs have been carefully inspected by our trained experts and conditions listed clearly on our website. Each car is cleaned, sanitized and thoroughly checked before it is delivered to you.

Should you have concerns on the vehicle you have subscribed for, you will have 3 days to change to an alternative vehicle within the GoCar Subs line-up. Costs may be adjusted based on the change in your selection, and this change can only be conducted one time. For assistance, our team will be happy to help at 1-800-18-8663 (Monday to Sunday, 8 a.m. to 8 p.m) or subs@gocar.my.

Can I test drive the car?

We strive to quickly allocate our inventory to subscribers so we do not have cars available for test drives. All our cars listed include complete details including inspection rating, features and its equipment list.

Should you have concerns on the vehicle you have subscribed for, you will have 3 days to change to an alternative vehicle within the GoCar Subs line-up. Costs may be adjusted based on the change in your selection, and this change can only be conducted 1 time. For assistance, our team will be happy to help at 1-800-18-8663 (Monday to Sunday, 8 a.m. to 8 p.m) or subs@gocar.my

Can I swap vehicles in between my subscription plan?

Yes you can with our new SWAP plan! If you are subscribed to us for a period of 12 months or longer, you have the opportunity to swap up to twice a year regardless of vehicle category at a small fee of RM250 per swap.

You just have to drive your current vehicle for a minimum of 3 months, your security deposit and monthly charge will be changed accordingly.

Note: This plan is not applicable to Monthly subscription and Sports category vehicles.

Can I terminate my Subscription early?

In the unfortunate event you need to end your subscription early, there is a penalty incurred. However, there are instances that the penalty may be waived. These are on a case-to-case basis. Please inform us at subs@gocar.my or contact us at 1800-18-8663 for assistance.

How is the mileage cap calculated?

Your mileage allocation is a cumulative total based on your subscription period. For example:

  • Subscribed plan: 12-month (annual)
  • Mileage per month: 1,650 km
  • Total mileage in 12 months: 1.650 km x 12 months = 19,800 km

There will be no additional fees incurred as long as you return the vehicle below 19,800 km at the end of your Subscription. However, there will be an excess mileage penalty if you exceed your allocated cumulative total depending on your subscribed vehicle. Please refer to your subscription terms for further details.

Can I change my mileage package?

No, you will need to pre-select your mileage plans at the beginning of your subscription. Please note that there will be an excess mileage penalty if you exceed your allocated cumulative total depending on your subscribed vehicle. Please refer to your subscription terms for further details.

Can I subscribe to more than one car at a time?

Sure! You are welcome to subscribe to as many as you fancy. We will run some simple verifications after you have submitted your application to assess your affordability for the vehicles you’d like to subscribe to.

If there is a mismatch on your preferred subscription vehicle with the monthly subscription fee required, we will be happy to suggest an alternative vehicle to you for your consideration.

How many drivers can drive my GoCar Subs vehicle?

You can have up to 2 additional named drivers per subscription. Please note however that the subscriber will be fully responsible for the usage and condition of the vehicle at all times.

What happens if I get traffic summonses and/or other violations with the law?

You are responsible for all traffic summonses and other violations when the vehicle is under your possession. As the ticket will be sent to us, we will pay for the ticket on your behalf and apply the additional cost of the ticket with a processing fee of RM10.60 to your coming month’s billing.

What is included in my GoCar Subs subscription?

Focus on your driving experience without the worries. Leave the car maintenance, ownership fees and worries to us:

  • Affordable, short-term subscriptions for vehicles of your choice
  • Optional mileage packages for heavier usage
  • Door-to-door service within Klang Valley (delivery and regular servicing)(only for 12 months and above subscriptions)
  • Insurance coverage
  • Additional named drivers
  • 24/7 nationwide roadside assistance
  • Regular servicing 
  • Road tax
  • Detailed car inspection by our team of trained experts
  • Swap between vehicles if you subscribe 12 months and above, excludes Sports category vehicles
Am I responsible for properly maintaining my subscribed vehicle?

Yes, we hope subscribers take good care of the vehicles, as they would their own vehicles. We will take care of all the routine servicing and maintenance. You will need to take care of the vehicle by driving responsibly, up-keep of cleanliness, making the vehicle available during servicing intervals, and notifying us if you are in an accident.

At the point return, the vehicle will be inspected to ensure the condition of wear is in line with the period of subscription. Should there be damages or repairs needed, you will need to pay for the damages/repairs through the security deposit. If the vehicle returned is in good condition, then the security deposit will be refunded within 2 weeks from the date of return.

How do I get maintenance done on my subscribed vehicle?

Please be informed that GoCar Subs tracks when our vehicles are due for maintenance. If a vehicle is due for maintenance according to manufacturer recommended standards, we will reach out to you to schedule a maintenance appointment.

If your vehicle notifies you that maintenance is due and you have not heard from us still, please call our support hotline at 1-800-18-8663 (Monday to Sunday, 8 a.m. to 8 p.m) or email us at subs@gocar.my. Our customer support team will be in contact with you to schedule a maintenance appointment within 24 hours.

Where can I have the car delivered / picked-up?

Delivery:

You can select to pick-up your GoCar Subs vehicle from our GoCar Subs Hub listed here:

GoCar Subs PJ
Lot 1A, Jalan Kemajuan, Seksyen 13,
46200 Petaling Jaya, Selangor.
Google Maps: https://bit.ly/37U1vHy
Waze: https://bit.ly/35ET2Gr

GoCar Subs Jln Raja Laut
62-68, Jalan Sultan Azlan Shah, Wilayah Persekutuan,
51200 Kuala Lumpur.
Google Maps: https://bit.ly/3bx3iay
Waze: https://bit.ly/39kFGmQ

GoCar Subs Glenmarie
No. 39, Jalan Pelukis U1/46, Temasya Industrial Park,
40150 Shah Alam, Selangor
Google Maps: https://bit.ly/39sCp4L
Waze: https://bit.ly/3ifaZmX

GoCar Subs Bayan Lepas
No. 196, Blok G, Jalan Sultan Azlan Shah,Sungai Tiram,
11900 Bayan Lepas, Pulau Pinang.
Google Maps: https://bit.ly/2LECVoe
Waze: https://bit.ly/3oCSg7l

GoCar Subs Johor Bharu
No.2, Jalan Johor Jaya, Taman Johor Jaya,
81100 Johor Bahru. Johor.
Google Maps: https://bit.ly/35Db1zV
Waze: https://bit.ly/2K9iM9g

Or we can personally deliver it to you at your home or office that is located within Klang Valley for subscriptions which are 12 months and above. Please note that you will need to present your MyKad/passport for verification purposes.

Regular Servicing and Maintenance:

We will collect your GoCar Subs vehicle at a time and location convenient to you (within Klang Valley) and return it back to you when it is ready.

Do I have to be present for the vehicle drop off or pick up?

The vehicle is your responsibility until it has been returned back to GoCar Subs or picked up by our collection team. You are required to be the one who picks up or drops off the vehicle, unless you have an additional driver listed on your contract. Please note that you will need to present your MyKad/passport for verification purposes.

Do I get a replacement vehicle if my GoCar Subs vehicle is in the workshop?

Yes, there will be a courtesy vehicle if your vehicle needs to be in the workshop for more than 48 hours, as well as in cases that involved accident repairs. Please note that we will provide you with any make/model at our discretion.

What happens at the end of my Subscription?

Before the end of your subscription term, we will contact you to find out your next intention. You can then choose to:

  • Buy over the vehicle
  • Continue your subscription (subject to availability)
  • Subscribe to another car of your choosing
  • Return the vehicle and end my Subscription
What do I need to do before returning my vehicle?

Please ensure that all of your personal belongings are removed as we cannot be held responsible for any lost items after your vehicle has been handed over back to GoCar Subs. Please ensure that all equipment that came with the vehicle is present, such as keys, owner’s manuals, floor mats and so on.

You will need to return the vehicle with the same fuel level you received the car with. In almost all cases this is a full tank. You are not obliged to get the car washed or detailed prior to returning it. However, you may want to address any stains or excessive wear prior to returning the vehicle to avoid excessive wear charges.

You can return the vehicle at our GoCar Subs Hub or we can collect it from you (Applicable for twelve (12) months and above plans only within Klang Valley). Our collection team will inspect and document the condition of the car, while walking you through the entire car return process.

I love my subscribed GoCar Subs vehicle; can I buy it over?

While we are sad that you will be leaving us, you will always have the option to buy the car you have been subscribing to at the end of your subscription term. We will be happy to provide you with the vehicle’s purchase value for your kind consideration. Alternatively, you can renew your subscription (subject to availability) or subscribe to another car of your choosing.

Will my security deposit be refunded upon completing my subscription?

Definitely! Your security deposit would be refunded back to you within 14 days from when your vehicle is returned. We request for your kind patience to allow us for post-return inspection and its wear is in-line with our acceptable wear guidelines. We will verify that there are no outstanding traffic summonses or other violations at the time of return. We will conclude the process by sending you a detailed final invoice. We work hard to make this a smooth process for you and appreciate your assistance in getting this process completed.

What is the definition of “acceptable wear”?

We have defined the level of acceptable wear within the terms & conditions. Please ensure that you inspect and mark the vehicle condition upon collection, as this will be the base upon which the vehicle will be assessed upon return.

GoCar Subs Customer Support Hotline

Our support hotline is reachable at:

1-800-18-8663

Operating Daily (Monday to Sunday)

From 8 a.m. to 8 p.m. (12 hours)

24/7 Emergency Road Assistance Hotline

Our 24/7 nationwide breakdown assistance is provided by Tan Chong Insurance Business Stream. Standard roadside assistance includes towing, battery jump start, flat tire change or inflation, petrol and lock-out service. Roadside assistance is available 24/7 and can be reachable at:

1-800-88-8185

Monday to Sunday (7 days)

24 hours daily

What happens if I get into an accident?

In the unfortunate event of an accident:

  • Important: Make a police report at the time of the accident (within 24 hours)
  • Call our 24/7 roadside assistance team at 1-800-88-8185 (24 hours/7 days a week) to request for towing assistance
  • Notify GoCar Subs’ team at 1-800-18-8663 (Monday to Sunday, 8 am. to 8 pm) or email us at subs@gocar.my
    • Date, time, and place of accident or incident
    • Photos of damage
    • Scan / Photos of police report
What does the comprehensive insurance cover?

Our comprehensive insurance provides coverage of:

  1. Unlimited liability for death or injury to third parties; and
  2. Property damage liability up to Ringgit Malaysia three million (RM 3,000,000) only on per occurrence basis;
  3. Provided if you or the named drivers:

  4. Shall have lodged a police report within twenty four (24) hours on the accident; and
  5. Shall have reported the accident to TCEC within twenty four (24) hours from the time of the accident.
Is there any charges in the event of an accident?

Depending on the severity of the accident, there may be some fees that may be incurred. Whilst there is insurance coverage on the vehicle, there may be instances where the insurance coverage may be insufficient or may not be applicable.

In such cases, there may be some additional fees incurred based on the vehicle you have chosen. Selected vehicles may offer Full Accident Protection where no additional fees will apply in event of an accident. This needs to be selected at the beginning of your Subscription term.

What is not covered under insurance?

The situations currently not covered under insurance is damage caused by vehicle usage violations such as utilizing the vehicle in a way it was not intended for. Negligence such as any damage or accidents caused by drunk driving or texting and driving is not covered.

The insurance does not cover Special Perils such as floods, typhoons, hurricane, storm, tempest, volcanic eruptions, earthquakes, landslides, landslides, sinking of the soil or other convulsions of nature.

Is there any additional protection available for my subscription vehicle?

Here are the two (2) option that you can consider if you’re on 12 months - 36 months subscriptions:

Option 1: Full Accident Protection Coverage available at a small monthly fee

  1. No excess fees needed in the event of an accident
  2. No windscreen excess fees in event of an accident

Option 2: Full Accident Protection Plus available at a small monthly fee

  1. This package comes with Full Accident Protection Coverage
  2. Personal Accident Coverage
  3. Coverage of special peril such as flood, typhoon, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, landslip, sinking of the soil or other convulsions of nature

What is the ‘Convert To Subs’ programme about?

GoCar Subs is happy to introduce this new programme where you can sell your existing car to us, and we’ll help you convert over to Subscription. What this means is:

  • Trade-in your car - we will inspect your car, give you a quote, and if you agree, we’ll buy it over at the agreed rate
  • And you can choose to Subscribe back to your own car, OR select another vehicle under our Subscription programme:

If you agree with the price and the subscription plan, we will proceed with the trade-in and you just need to confirm your subscription plan. It’s easy.

What happens to my loan?

Based on the agreed trade-in price for your vehicle, we will assist on the settlement of the outstanding amount remaining for your loan with the respective bank or financial institution.

If I agree to sell and subscribe, will there be a time where I do not have a vehicle to use?

No. Once you decide to sell your car and subscribe, we’ll need to inspect your vehicle – and after this, the process is hassle-free to you. There is no downtime, and you will have continued access to your vehicle.

Where can I have my car inspected?

All inspections are on appointment basis. Please contact us at 1-800-18-8663 (Mon-Sun, 8am-8pm) to schedule an appointment. IMPORTANT: Please bring along a copy of the JPJ registration card for the vehicle you’re planning to sell.

The inspection location is at GoCar Subs Hub in Petaling Jaya at Lot 1A, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor during the following hours:

  • Mon - Fri: 9am - 5pm
  • Sat : 9am - 1pm
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